Buy Sell Australia
At Buy Sell Australia, we stand behind every product we offer. Your satisfaction and trust are important to us, and if something isn’t right with your order, we are committed to resolving it promptly and fairly — in full compliance with your rights under the Australian Consumer Law.
We accept returns within 30 days of delivery.
30-Day Returns Window · ACL Compliant · Last Updated March 2026
✅ This policy is designed to meet Google Merchant Center (GMC) return policy requirements and complies with the Australian Consumer Law (ACL) — Competition and Consumer Act 2010 (Cth), Schedule 2.
📅 Return Window
30 Days from the date of delivery
💳 Refund Method
Original payment method (processed within 5–7 business days after approval)
🔁 Faulty Items
Eligible for full refund, replacement, or repair (reported within a reasonable timeframe)
🚚 Return Shipping
Customer’s cost unless the item is faulty, damaged, or incorrect
⚖️ Your ACL Rights
Always protected — statutory consumer rights apply regardless of this policy
⚖️ Your Australian Consumer Law Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.
Nothing in this policy limits, excludes, or overrides any rights you are entitled to under the ACL.
For more information, please visit accc.gov.au.
Contents
0 Overview
1 Return Eligibility
2 How to Return
3 Refunds
4 Faulty or Incorrect Items
5 Exchanges
6 Return Shipping Costs
7 Change of Mind Returns
8 Contact Support
9 Policy Updates
★ Overview
At BuySell.net.au, we aim to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, we offer a structured return and refund process designed to be simple, fair, and compliant with applicable laws.
This policy applies to all purchases made through buysell.net.au and outlines the conditions, procedures, and timelines for returns, refunds, and exchanges.
✅ Regardless of any conditions stated here, your rights under the Australian Consumer Law always apply and cannot be excluded or limited.
1. Return Eligibility
To qualify for a return under our standard returns policy, the following conditions must be met:
✔ Return request made within 30 days of delivery
✔ Item is unused, unworn, and in original condition
✔ All original packaging, tags, and accessories are included
✔ Valid proof of purchase is provided
Items not eligible under standard return policy:
✖ Personalised or custom-made items (unless faulty or not as described)
✖ Perishable goods (including food and consumables)
✖ Clearance or final sale items (unless faulty)
✖ Opened hygiene-sensitive items (unless faulty)
ℹ️ These exclusions do not override your rights under the ACL.
2. How to Return an Item
To ensure your return is processed efficiently, please follow the steps below:
- Contact Support
Email support@buysell.net.au with your order number, reason for return, and photos (if applicable) - Receive Return Authorisation (RMA)
We will review your request and provide return instructions along with an RMA number - Pack and Ship the Item
Securely package the item and clearly include the RMA number - Inspection & Resolution
Returns are inspected within 1–2 business days of receipt, and outcomes are communicated promptly
📍 Returns Address
Buy Sell Australia
25 Ninth Ave, Campsie NSW 2194
Australia
3. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Refund will be issued to your original payment method
- Processing time is typically 5–7 business days
Refund includes:
✔ Product purchase price
✔ Shipping cost (if item is faulty or incorrect)
✔ Return shipping (if fault is ours)
Not included:
✖ Original shipping for change-of-mind returns
✖ Return shipping for change-of-mind
⚠️ No restocking fees apply to any returns processed under this policy.
4. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect:
✔ Report the issue within a reasonable time of delivery
✔ Provide clear photos and order details
✔ We will cover all return shipping costs
Resolution options:
- Full refund
- Replacement
- Repair (where appropriate)
⚖️ Under the Australian Consumer Law:
- Major failure → you choose refund, replacement, or repair
- Minor failure → we may repair or replace
5. Exchanges
We do not currently offer direct exchanges.
To receive a different item, please:
- Return the original item
- Place a new order
💡 We recommend ordering early to avoid stock shortages.
6. Return Shipping Costs
🚚 Customer pays return shipping for:
- Change of mind
- Incorrect size selection
- Unwanted items
✅ We cover return shipping for:
- Faulty products
- Damaged deliveries
- Incorrect items
- Items not as described
⚠️ We recommend using tracked shipping for all returns, as we are not responsible for items lost in transit.
7. Change of Mind Returns
We accept change-of-mind returns as a customer-friendly policy, subject to:
✔ Requested within 30 days
✔ Item unused and in original condition
✔ Proof of purchase provided
✖ Return shipping paid by customer
✖ Original shipping not refunded
8. Contact Support
Our support team is available to assist you with any return or refund enquiry.
📧 Email: support@buysell.net.au
📞 Phone: +61 475 282 069
📍 Address:
25 Ninth Ave, Campsie NSW 2194
🕒 Hours:
Mon–Fri: 9:00 AM – 5:00 PM AEST
Sat: 10:00 AM – 4:00 PM
9. Policy Updates
We may update this policy periodically to reflect operational, legal, or regulatory changes.
All updates will be published on this page with a revised effective date. Continued use of our website indicates acceptance of the updated policy.
📅 Last Updated: March 2026
Buy Sell Australia
ABN: 80 630 589 817