Customer Support
Get in Touch with
Buy Sell Australia
We're here to help. Reach us by email, phone, or online support — or find instant answers in our Help Centre below.
Responds within 24 hours
Online Support Available
Mon–Fri 9 AM–6 PM AEST
Address
25 Ninth Ave, Campsie NSW 2194
Australia
Australia
Phone
Email
Business Hours
Mon–Fri: 9 AM – 6 PM
Sat: 10 AM – 4 PM
Sat: 10 AM – 4 PM
Online Support
Available on our website
Online now
Email
support@buysell.net.au
Reply within 1 business day
Phone
+61 475 282 069
Mon–Fri, 9 AM–6 PM AEST
Online Support
Available on our website
● Online now
Help Centre
Browse our FAQ
30+ questions answered
🏢 Business Information
Company
Buy Sell Australia
Address
25 Ninth Ave, Campsie NSW 2194, Australia
ABN: 80 630 589 817
📞 Contact Details
Phone
+61 475 282 069
Email
support@buysell.net.au
Online Support
● Available on our website
🕒 Business Hours
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
💬 Send Us a Message
Please use the form below and provide as much detail as possible. Our team will respond within one business day. For urgent matters, call us or use online support on our website.
Your information is handled in accordance with our Privacy Policy. We will never share your details with third parties.
Help Centre
Frequently Asked Questions
Instant answers to our most common questions. Browse by topic below, or visit our full Help Centre for everything.
Browse our store at buysell.net.au/shop, add items to your cart, and click Proceed to Checkout. Enter your delivery address and payment details, then confirm. A confirmation email is sent immediately after successful payment.
Orders can be modified or cancelled before dispatch. Contact us as quickly as possible at
support@buysell.net.au
or +61 475 282 069. Once shipped, the order cannot be cancelled — please use our returns process upon delivery.
Yes. A confirmation email with your order number, itemised summary, and estimated delivery timeframe is sent automatically once payment is approved. Check your spam or junk folder if it doesn't arrive within a few minutes.
All payments are securely processed through Stripe. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. We do not accept cash, cheques, bank transfers, or cryptocurrency.
Yes. All payment data is handled by Stripe via SSL-encrypted HTTPS. We never store your card number, CVV, or sensitive payment details on our servers. Look for the padlock icon in your browser's address bar when checking out.
No. There is no minimum order requirement. Free standard shipping applies to all orders regardless of value or size.
Standard shipping is free on all orders within Australia. No minimum order value, no hidden fees — the price shown at checkout is the final price.
| Region | Estimated Delivery |
|---|---|
| NSW / VIC / ACT | 2–5 Business Days |
| QLD / SA | 3–6 Business Days |
| WA / TAS / NT | 4–8 Business Days |
Orders placed before 12:00 PM AEST on a business day are typically dispatched the same day. Orders placed after noon, on weekends, or on public holidays are dispatched the next business day.
After dispatch you'll receive a shipping confirmation email with a tracking number and direct link. Allow up to 2 business days for tracking to update in the carrier's system. If you haven't received tracking details, email
support@buysell.net.au
with your order number.
Currently we ship to Australian addresses only. International shipping is not available at this time. Subscribe to our newsletter to be notified of any changes.
We will notify you if a significant delay is expected. If your order exceeds its estimated delivery window, email
support@buysell.net.au
and we will investigate with the carrier on your behalf.
We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase. Compliant with Australian Consumer Law — your statutory rights are not limited by this policy. See our full Refund and Returns Policy.
Step 1 — Email
support@buysell.net.au
with your order number and reason for return.
Step 2 — We'll issue a Return Authorisation (RMA) number and instructions.
Step 3 — Pack the item securely and ship to: 25 Ninth Ave, Campsie NSW 2194.
Return shipping is the customer's responsibility unless the item is faulty or incorrect.
Step 2 — We'll issue a Return Authorisation (RMA) number and instructions.
Step 3 — Pack the item securely and ship to: 25 Ninth Ave, Campsie NSW 2194.
Return shipping is the customer's responsibility unless the item is faulty or incorrect.
Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–7 business days. Your bank may take additional time to reflect the credit. Original shipping fees are non-refundable unless the return is due to our error.
Email
support@buysell.net.au
within 48 hours of delivery with your order number and clear photos of the damage. We will cover all return shipping costs and offer a full refund or replacement at no charge, in line with Australian Consumer Law.
We do not offer direct exchanges. Return your original item following our returns process, then place a new order for the product you want. We recommend placing the new order first to avoid missing stock.
Under our standard policy the following cannot be returned unless faulty: personalised or custom-made items, perishable goods, opened hygiene products, and final sale items. Change-of-mind returns may attract a restocking fee of up to 10%. Your ACL rights always apply.
We carry a curated selection across six categories: Electronics, Health, Beauty & Hair, Home, Garden & Furniture, Clothing, Jewellery & Watches, Luggage, Bags & Shoes, and Toys, Kids & Babies. Browse our full range at buysell.net.au/shop.
Yes. All products listed on BuySell.net.au are sourced from reputable suppliers and are genuine. We do not sell counterfeit or replica goods. Product descriptions are as accurate as possible.
Out-of-stock items are clearly labelled on their product page. Contact us at
support@buysell.net.au
and we'll advise on availability or suggest a suitable alternative.
All products are covered by consumer guarantees under the Australian Consumer Law, which cannot be excluded by any seller. Some products also carry a manufacturer's warranty — details are listed on individual product pages where applicable.
No. You can check out as a guest without creating an account. However, registering gives you access to order history, faster future checkout, saved addresses, and order tracking from your account dashboard.
Click "Lost your password?" on the My Account login page and enter your registered email. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive.
Click the Unsubscribe link in the footer of any marketing email. Transactional emails (order confirmations, shipping updates) will continue as they are required for order fulfilment.
We collect only what is needed to process your orders and provide support. We do not sell your personal data to third parties. Payment data is handled solely by Stripe. All data is managed in compliance with the Australian Privacy Act 1988. See our Privacy Policy.
Want to see all questions?
Our full Help Centre has 30+ questions across 7 categories including payment, privacy, and policies.
Still have a question?
Our support team is available Monday–Friday, 9 AM–6 PM AEST. We aim to respond within one business day.